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Signature Service
It is our fundamental belief that satisfied associates
lead to satisfied and loyal customers that in turn produces
higher revenues and improved profitability.
The goal of Tarsadia is to provide service that consistently
exceeds the expectations of our internal and external
customers. Therefore, all of Tarsadia's hotels operate
under a unique Signature Guarantee: "Our Signature Guarantee
requires two signatures… you sign in and we sign on
with your complete satisfaction guaranteed."
Internally Tarsadia delivers on this promise by making a full employment
pledge to its associates, providing ongoing leadership
development and focusing on simplified service delivery
systems to ensure that meeting expectations is a given
and exceeding expectations becomes the goal.
Signature Service is an extension of Tarsadia's
Mission Statement, Values and Guiding Principles, expressing
Tarsadia's expectations of how we treat one another
and how we treat our guests. Specifically, Signature
Service is comprised of:
Signature Style: The way we "personally represent"
our hotels or the company, and support Tarsadia's sales-driven
culture.
Signature Arrival: Helps us emphasize the importance
of providing an experience upon arrival that exceeds
our customers' expectations and sets the tone for a
great stay.
Signature Response: Demonstrates Tarsadia's
belief that responding to a guest request is a critical
opportunity to show our guests that we have informed
associates, operating in a well-run, efficient hotel
and that we value one of guests' most important resources…
time.
Signature Recovery: Our opportunity to regain
a customer's confidence when we make a mistake.
Signature Guarantee: Our commitment to our guests
to exceed their expectations and if for any reason they
are not satisfied, our promise to make it right.
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